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Business Development Center Coordinator

Business Development Center Coordinator

Req No. 
2017-1172
Job Locations 
US-WA-Spokane
Category 
Business Development Center
Type 
Regular Full-Time

More information about this job

Overview

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Can you provide an exceptional customer experience? Want to work in a fun and friendly atmosphere? Join our team as a Business Development Center Coordinator. (Check out our video on how we like to have fun http://www.wendle.com/aboutus.aspx.)

 


 

 

We offer:
• An aggressive pay plan with unlimited earning potential as well as industry leading benefits that include:
• Medical, dental and vision
• Personal wellness program with an insurance premium discount
• 401K plan with company match
• Paid time off
• Company paid employee life insurance
• Voluntary life insurance for employee, spouse, and children
• Voluntary short-term and long-term disability
• Plus discounts on service and parts and more!

 

Wendle Motors is an equal opportunity employer with a drug-free workplace. A pre-employment drug screen and criminal background check will be conducted on the chosen candidate prior to employment. Must be 18 years old.

 

With the right candidate, the position may allow for some flexibility in the work schedule, including evenings and weekends.  Please indicate on the application your desired schedule.

 

The BDC Coordinator handles inbound phone calls/internet leads and contacts existing customer base by phone, mail and email to maintain and increase customer loyalty and schedules sales appointments and follows up with the Sales department.  Keeps customer database current with correct information.  Has a general understanding of all working programs used in the BDC.

 

Responsibilities

Specific responsibilities include but are not limited to the following; other duties may be assigned.

  • Answer incoming phone calls according to script.
  • Log all customer comments in CRM.
  • Make Prospect/Solds follow-up calls for new and used vehicles both incoming calls daily and outgoing calls, as needed.
  • Follow-up with Sales Department to determine if appointment was kept and outcome of it. Schedule future contact as needed.
  • Purify and update customer changes in database.
  • Generate letters from CRM for sold and prospects with current addresses.
  • Create bulk mailers or flyers for sales events and create letters for sales people to contact their customers as needed.
  • Communicate immediately with salesperson regarding all customer website requests.
  • Work with other BDC Coordinator to divide work load and coordinate schedules.
  • Assist in training BDC Coordinator including sitting with a new hire and coaching them and monitoring calls to check quality.
  • Follow-up on internet customer emails according to pre-determined timeline.
  • Forward any customer concerns to correct departmental manager and then follow-up.
  • Update ADP/Advent- Wendle Customer/Service records database (addresses, phone numbers, “don’t calls”, VIN #’s and RO #’s). Use phone calls, returned mail and mail sent out for this task.
  • Administrative duties to support sales and management when needed.
  • Work with managers, Advent and ADP to ensure letters and imports contain correct information.
  • Follow up on internet leads, phone calls and solds.
  • Ensure all supplies are kept stocked in Nissan building.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions  

  • Previous experience dealing with the public and handling phone calls especially in a customer service and sales environment
  • Computer skills including:  Windows, Word (or any word-processing), Excel (or similar Spreadsheet), and data entry skills.

Skills & Abilities

  • People skills that contribute to effective communication with customers and in creating a positive working environment.
  • Organizational and multi-tasking abilities.
  • Proficiency in Microsoft Applications.
  • Ability to interact effectively with co-workers.

Education/Experience:

  • High school education or equivalent.

Language Skills:

  • Ability to read, analyze and interpret common product knowledge brochures and technical manuals.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to write and speak in a professional and friendly manner. 
  • Ability to effectively present information to customers.

Mathematical Skills:

  • Ability to work with basic mathematical concepts.
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Physical Demands:

The physical demands of the job must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is continuously required to sit, use hands to finger, handle, or feel.
  • The employee frequently is required to reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
  • The employee must occasionally lift and/or move up to 30 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually average but may get loud.